Refund & Cancellation Policy

Every purchase is a one-time payment for a fixed number of credits. We do not store your card, do not auto-renew and never charge you again without a fresh checkout. You can simply stop buying credits at any time; unused credits stay in your account and do not expire.

If money was deducted but credits were not added to your balance, or you were charged twice for the same purchase, we refund the affected amount in full. Email us the payment reference and we will verify and process it.

Credits that have not been used can be refunded on request within 7 days of purchase. We refund the amount corresponding to the unused credits from that purchase, less any payment gateway charges that are not returned to us. Requests after 7 days are considered on a case-by-case basis.

A credit is consumed the moment a card is processed, because the extraction work has already been performed. This includes cards where no usable email address was found. Free credits granted on signup or as goodwill have no cash value and are never refundable.

If credits were consumed because of a fault on our side — a processing failure, an outage or an incorrect deduction — tell us within 7 days and we will restore the affected credits to your account, or refund them if you prefer.

Email kapil@growwgenie.com from your registered email address with the payment reference (visible under Settings → Billing → purchase history), the amount, and a short reason. We acknowledge requests within 1–2 business days.

Approved refunds are issued to the original payment method through Razorpay within 5–7 business days of approval. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Please contact us before raising a dispute with your bank — nearly every issue is resolved faster directly. Accounts with an open chargeback may have sending paused until it is settled.